General Questions
Answer: Baked Artisan Goods is owned & operated by Rebecca Morelock. You can learn more about her story on our homepage.
Answer: Baked Artisan Goods in an in-home micro bakery located at 788 Morelock Lane, on the outskirts of Brownwood, Texas. We do pickups at 705 Carnegie, in the parking lot beside the Star of Texas Rental Properties (beside the overpass) and deliveries locally, for pre-ordered items only. The business hours for pick up and delivery are Friday, 4PM-4:30PM (pickup) 4:30PM-6PM (delivery).
Answer: We're always looking for talented individuals who want to learn the art of baking artisan goods. Please contact us via email, and if we have an opening, we'll get back in touch!
Answer: Yes, our website is secure. If you look at the "Address Bar," you should see a lock next to our web address. This means you are browsing our site in a secure environment. All data is secured using a service called "Let's Encrypt," and is guarded by SHA-256 with RSA Encryption.
Paying online
An important layer of security is required when entering credit card information online. Requirements are mandated by the Security Standards Council (view website), and we take pride in being able to state we are PCI Compliant.
We process payments through Square Payment Services, which has dedicated hardware and software to securely process transactions remotely. You can view Square's security measures here. In plain terms, we don't process any of your payment on our website; that information is securely sent to Square for processing. Once it has been processed, Square responds and our software simply forwards that response in simple language.
Account Questions
Answer: No. You can browse our website without having to create an account. When you are ordering online, we do require you to create a username and password so you can view your past orders, edit account information and even store your payment option for future orders.
Answer: Within your Dashboard, you can edit your name, email, phone number, profile picture, display name, address information and your password. Here's how:
1) From the main menu, click My Account. If you are logged in already, you will be taken to your Account Dashboard. If not logged in, you will be required to login with the username and password you selected when signing up with us.
2) Once logged in, you'll be directed to your Account Dashboard.
3) To edit your name, email, display name, profile picture, or password, click Edit Account. When you're done making changes, make sure to click Save Changes.
4) To edit your billing and/or shipping address, click Edit Address. Click Edit above the address you wish to change. Again, when done, make sure to click Save Address.
That's about it! Great job! Pretty easy, huh?
Answer: We like to make it as easy as possible for our customers to shop online. My Wallet is a powerful feature allowing you to:
1) Keep funds on your account for future purchases.
2) Transfer funds to another customer on our website.
3) Accept funds from Baked Artisan Goods in lieu of a refund.
4) Use the funds in your wallet to partially or fully pay for another order (if funds available in your wallet).
Add Funds
Within your account Dashboard, click My Wallet. To add funds, click Add Money to Wallet. Enter the amount you would like to keep on your account (ex. 20.00), and click Add. You will be taken to the Checkout Page to pay. Complete the billing and payment information, and once you click Place Order, you can return to your Dashboard. Click My Wallet to see your new balance!
Transfer Funds
Within your account Dashboard, click My Wallet. To transfer funds:
1) Click Transfer Money from Wallet
2) Type the email of the customer you would like to send money, in the box labeled Type recipient email address (Email).
3) Enter the amount you would like to transfer out of your wallet (ex. 20.00).
4) Enter a description (optional) of why you're transferring the money in the text box labeled What's this for.
5) Click Proceed to Transfer. You will see a message stating the transfer occurred successfully, and the recipient should receive an email with their new balance.
Order Questions
Answer: To place an order with Baked Artisan Goods, click Store. You will see a grid of products from which to choose. Select the item(s) you wish to purchase, and for each one, select the quantity (this defaults to 1) and then click Add to Cart. This will insert the desired product and quantity into your online shopping cart. Once you are done shopping, you can click the shopping cart icon at the top right of each page, and preview the items in your shopping cart. Once satisfied, click Proceed to Checkout to finish the order. You'll be asked to create an account if you don't already have one, and to provide billing/shipping and payment information. Once you are done, click Place Order. We'll send you an email confirming your order, and you can check the status any time from your My Account page.
Answer: No need to worry! There's no way for you to edit an order once you've placed it, but we can do that really fast. Just call or text Rebecca at (325) 998-2600, and she can have the order updated as you like. Any addition or subtraction to the total price will be calculated and applied. If additional payment is needed, she can collect it over the phone or in person. Any lesser amount can be either refunded, or placed onto your account "wallet" for future purchases.
Answer: At this time, Baked Artisan Goods does not deliver orders. This may be offered in the future, but we make no guarantees.
We do allow order pick up, however! You may pick up your order at 705 Carnegie, in the parking lot beside the Star of Texas Rental Properties (beside the overpass) between 4:30PM-5:00PM on the Pickup Date you selected during checkout. For any special times, please contact Rebecca via phone at (325) 998-2600 or email her at bakedartisangoods@gmail.com.
Answer: When offered (currently unavailable), our Subscription Plans allow customers to pre-select certain delivery days of the month, which correspond with specific artisan goods. The plans include 4, 8, and 12 day frequencies, and cannot be changed or refunded once a plan is purchased. We do this to ensure you receive the correct goods during the month.
Plan signup is available the last ten (10) days of the preceding month, and shall remain available until Midnight of the last day of that same month. Once the new month has begun, only those Subscription Plans in our system will be processed. Deliveries are made between 4:30PM-6PM on the days you select, and are limited to the 76801 and 76802 zipcodes. We reserve the right to deny delivery if either an unsafe condition exists, or the location is physically not reachable by our vehicle.
Product Questions
Answer: At the moment, all products are made in a kitchen that contains gluten and nuts. If a product does not contain gluten, it may still affect you, as it was made in an environment that contains gluten. In the future, we may carry gluten free products.
Answer: Baked Artisan Goods sources flour from only two sources: King Arthur Flour and Bob's Red Mill. These companies are fine purveyors of quality flour and help to make our baked artisan goods of a higher quality than most!
Answer: When you buy, let's say, one (1) package of six (6) marshmallows, you're buying six (6) total marshmallows. If you decide to buy a quantity of three (3) of this same product, you are actually buying a total of 18 marshmallows. Some products are sold individually, and others are sold in bundles. Please pay attention to your desired product before submitting your order. It's no big deal, though, if you make a mistake (hey, we make mistakes all the time, but don't tell anyone!). Just contact us, and we'll help you get it straightened out.
